CURRENT INFO

    WELCOME SAFELY TO THE THEATRE

    If you are feeling any symptoms of covid, please do not attend any shows.

    If you fall ill, please contact our sales (09) 676 980 to exchange your ticket to another date.

    We will keep the instructions updated to match any new regulations.

    ARRIVING TO THE THEATRE
    Our staff welcomes all customers at the main entrance. Please have your tickets available before arriving to the door.

    We have added hand desinfection stations around the theatre. We recommend washing and desinfecting your hands regulary.

    MASKS
    Please use a mask in theater premises.

    THEATRE RESTAURANT
    Is open an hour before the show and during the intermission. We recommend placing your order for the intermission in advance. All advance orders must be placed by 4pm on the day the show takes place. You can place your order either by sending an email to ravintola@aleksanterinteatteri.fi or calling +358 400 152 393.

    TICKET SALES
    Ticket sales are open at the main entrance an hour before shows. Other times you find box office at bulevardi side of the building.

    If you have any questions please do not hesitate to ask help from one of our employees.

    IF A SHOW IS CANCELLED

    IF A SHOW IS CANCELLED
    If the theatre is forced to cancel a show, the most common practice is to try to find a new date for the show. It is also possible to change your tickets to a Alexander theatre gift card. The gift card is valid a year from the date of purchase. Please note  that we are unable to return the service fees included in the ticket price.

    MOVING YOUR TICKETS TO ANOTHER DATE
    Moving your tickets to another date is easiest by sending an email to liput[at]aleksanterinteatteri.fi. Please add your order number and the preferred new date to the email. We will answer to your mail as soon as possible.

    REFUNDING TICKETS
    All refunds are made through the ticket sales service provider (Lippupiste or Ticketmaster).

    More information considering refunding:

    • Lippupiste: https://www.lippu.fi/en/help/?help_id=7206
    • Ticketmaster: https://help.ticketmaster.fi/hc/en-us/categories/360000612153-Cancelled-or-postponed-Event

    THE TRAINING HALLS

    The Training halls are open

    If you have any questions considering our training halls, please contact harjoitussalit@aleksanterinteatteri.fi